📋 Key Takeaways
- 1.What it means: Condensate drain is blocked or frozen — common in cold weather.
- 2.What to do: Thaw or clear the condensate pipe then press reset.
- 3.DIY or engineer? You can try one reset after addressing the cause. If it returns, call a Gas Safe engineer.
🔒Written by a Gas Safe registered engineer
Worcester Bosch — Greenstar 25Si / 30Si
Fault Code D5: Condensate blockage
Condensate drain is blocked or frozen — common in cold weather.
What to do: Thaw or clear the condensate pipe then press reset.
🔄 You can try resetting
This fault code can often be cleared by addressing the underlying issue (e.g. repressurising) and pressing the reset button once. If the fault returns after one reset, do not keep resetting — call a Gas Safe engineer to investigate.
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Full Technical Repair Guide — Pro Members
The component-level repair guide for this fault code is available to Pro subscribers — designed for Gas Safe engineers and heating professionals.
- ✓Exact components to test and replace
- ✓Pressure and temperature diagnostic values
- ✓Common misdiagnosis warnings
- ✓Printable fault diagnosis sheet
- ✓Direct links to genuine spare parts
📞 Get Help Directly
📄
Download ↗Worcester Bosch Greenstar 25Si / 30Si — Official Manual
Installation & user guide from the manufacturer
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