Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By accessing or using PlumbingAdvice.co.uk ("the Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Site. We reserve the right to update these terms at any time, and continued use of the Site constitutes acceptance of any changes.
2. Nature of the Service
PlumbingAdvice.co.uk provides general plumbing and heating information, diagnostic guides, and educational content for informational purposes only. The Site is operated by a Gas Safe registered heating engineer and qualified plumber. However, the information provided does not constitute professional advice for your specific situation. Every property and plumbing system is different. The Site is not a substitute for a qualified engineer inspecting your property in person. Costs, timeframes, and recommended actions are estimates and may vary significantly based on your location, system type, and the specific nature of the fault.
3. Gas Safety — Critical Notice
Working on gas appliances, boilers, and gas pipework without Gas Safe registration is illegal in the United Kingdom. This Site never provides instructions for DIY gas repairs. Any scenario involving gas components directs users to a Gas Safe registered engineer. You must always use a Gas Safe registered engineer for all gas work, verify an engineer's registration at gassaferegister.co.uk before allowing them to work, and if you smell gas — leave the property immediately, do not operate any electrical switches, and call the National Gas Emergency Service on 0800 111 999.
4. Limitation of Liability
To the fullest extent permitted by UK law, PlumbingAdvice.co.uk and its operators shall not be liable for any loss, damage, injury, or expense arising from reliance on any information, guide, or diagnostic tool provided on this Site; any DIY repair or maintenance work carried out based on information from this Site; any inaccuracy, error, or omission in the content; or any third-party products, services, or websites linked from this Site. You use this Site and act on its content entirely at your own risk.
5. Accuracy of Information
All content is written or reviewed by a qualified UK plumber and heating engineer. However, plumbing systems, regulations, and product specifications change over time. Boiler fault codes and their meanings are provided in good faith based on manufacturer documentation and engineering experience. Always refer to your boiler's manual or contact the manufacturer directly for definitive guidance. If you notice an error, please use our contact form to report it.
6. Third-Party Links and Affiliate Relationships
This Site contains links to third-party websites and some links may be affiliate links — if you purchase through these links, we may receive a small commission at no extra cost to you. Affiliate relationships do not influence our content or recommendations. We are not responsible for the content or practices of any third-party website.
7. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must provide accurate information when registering. We reserve the right to terminate accounts that violate these terms.
8. Intellectual Property
All content on this Site — including text, guides, diagnostic flows, and the Symptom Checker — is the intellectual property of PlumbingAdvice.co.uk unless otherwise stated. You may not reproduce, distribute, or use any content for commercial purposes without prior written permission.
9. Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact
If you have any questions about these Terms of Service, please contact us using the contact form on this Site.