Burst or cracked pipe

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Safety First
⚠️ Immediately turn off your main stop tap. If near electrics, turn off electricity at the consumer unit. Call a plumber urgently.

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Most likely cause & what to check

1

Turn off your main stop tap straight away — it's usually under the kitchen sink. Turn it clockwise until it stops. This cuts all water to the house.

Step 1 illustration
2

If water is near any electrical sockets or fuse box, turn off the electricity at the consumer unit immediately.

3

Open cold taps to drain off remaining water in the pipes. Then call a plumber as an emergency. Take photos of any damage for your insurance.

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